HigherDOSE Return Policy applies as follows:

Supplements, Body Care, Cleaner Products: All supplement, body care and cleaner products are final sale.

  • This includes Detox Drops, High-dration Powder, Chill Chews, Get Salty Spray, Healing Oil, Ritual Oil, Light-Activated Glow Serum, and Serotonin Soak Salts. 
  • The HigherDOSE team is happy to address any concerns for damaged or defective products.

Wellness Technology: Infrared Sauna Blankets, Infrared PEMF Mats, Red Light Face Masks and Red Light Neck Enhancers

  • If there is any reason you are not satisfied with your technology after use, you have 30-days from date of delivery to return it with a money-back guarantee
  • The same policy applies to any products purchased in the same transaction as the technology
  • We will provide you with a prepaid return label

Red Light Hats: Extended Return Window

  • Hair growth can take time and results may vary by individual. We recommend following a daily protocol of 10-minute sessions for 16 weeks before evaluating your progress.
  • To allow for this longer lead time, we have extended our money-back guarantee to 16 weeks (112 days) for the Red Light Hat only.
  • If for any reason during that time period you are unhappy with the product, please contact us at help@higherdose.com to initiate the return process.

Accessories: Brushes, Bags, Inserts and Covers

  • We offer a 30-day return policy for unopened products
  • If opened, only defective products will be accepted for exchange
  • We will provide you with a prepaid return label

    Restocking Fees

    • Some items we sell have a restocking fee if returned by a customer
      • Blanket Inserts, Mat Covers and Brushes: $15 per item
    • Purchases made in the same transaction with an at-home wellness technology product are not subject to restocking fees

      Process

      • To be eligible for a return you MUST first contact us at help@higherdose.com with your order information. Please do not send your purchase back without contacting us first, or your return/exchange will not be processed. 
      • To be eligible for an exchange, please contact us at help@higherdose.com with your order information and thorough details of what you are experiencing with the product. We will assist you with troubleshooting and, if necessary, replace the item entirely. Replacements may be subject to current stock availability and you may experience delays.
      • Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, torn or missing major contents may be denied a return.

       

      Updated as of 5/17/2024