We hope you and your families are staying safe and healthy during these unprecedented times.
HEALTH, SAFETY, AND CLEANLINESS AT HIGHERDOSE
In anticipation of opening our doors and welcoming you all back in for your much needed DOSE sessions, we have spent the last few months diligently updating our policies and procedures for cleaning, maintenance, employee training, and replenishing supplies (including PPE equipment) to protect our team and our clients.
We have outlined our new policies and procedures below and encourage you to reach out with any questions or concerns.
CLEANING SERVICES: Prior to opening we have had a series of professional deep clean services to disinfect our Williamsburg location, including our saunas, sauna treatment rooms, bathroom, waiting area, check in desk and all surfaces. Professional cleaning services will continue upon opening - our staff will also be performing deep cleaning nightly and thoroughly disinfecting rooms and saunas after each session.
EPA CLEANING PRODUCTS: All cleaning products have been replaced and we are fully stocked with EPA approved disinfectants for all surfaces and will be used after every session. We are using CaviWipes (EPA 46781-13) and Micro-Scientific disinfectant cleaning agents. (EPA 70144-1)
PPE EQUIPMENT PROTOCOL: Our team is required to wear face masks, shields and gloves when greeting clients and while cleaning. Clients must wear masks outside of the sauna and lymphatic drainage treatment rooms.
CLEANING PROTOCOL: All surfaces and equipment will be disinfected after each client visit. All garbage bins are hygienically safe using closed bins for tissues, paper towels, etc. All surfaces will be cleaned with paper towels or EPA approved wipes instead of microfiber cloths.
SCHEDULE GAPS: We have created larger gaps between sessions to provide ample amount of time for cleaning and disinfecting between clients. These gaps will avoid any overlap in client sessions and allow for comfortable and socially distanced check in and check out procedures.
CLIENT TEMPERATURE CHECK AND WAIVER: Prior to each appointment all clients will have their temperature checked using our infrared thermometer. Any client with a temperature over 100 degrees will not be allowed to start their service or treatment. COVID-19 Waivers will be automatically sent after each appointment is booked and required to sign before every session for every service type.
STAFF TRAINING & POLICIES: Prior to opening, our team went through extensive new training for COVID-19 protocols and policies for cleaning our service rooms, the use of PPE equipment, handling equipment and packages, and CDC safety reminders.
In order to maintain our staff and client safety they will be required to follow a screening checklist for each client which will include but not limited to fever, shortness of breath, cough, etc.
HigherDOSE has instituted a firm policy around our staff reporting to work. If they have experienced any symptoms or have been exposed to anyone with COVID-19 they will be asked to stay home for two weeks before returning to work.
SIGNAGE: New signage has been created to cue staff and clients to frequently wash hands, wear respiratory protection, and physical distancing reminders of remaining 6ft apart.