HD Holiday Return Policy 2024


Holiday Extension

Effective Date: November 1, 2024

For orders made after November 1, 2024, our 30-day return policy will be extended from the date of purchase until January 31, 2025.

 

All other terms and conditions of the HigherDOSE Return Policy apply as follows:

Supplements, Body Care, Cleaner Products: All supplement, body care and cleaner products are final sale.

  • This includes Detox Drops, High-dration Powder, Transdermal Magnesium Salty Spray, Endorphin Oil, Oxytocin Oil, Light-Activated Glow Serum, and Serotonin Soak Salts. 
  • The HigherDOSE team is happy to address any concerns for damaged or defective products.

Wellness Technology: Infrared Sauna Blankets, Infrared PEMF Mats, Red Light Face Masks and Red Light Neck Enhancers

  • If there is any reason you are not satisfied with your technology after use, you have 30-days from date of delivery to return it with a money-back guarantee
  • The same policy applies to any products purchased in the same transaction as the technology
  • We will provide you with a prepaid return label

Red Light Hats: Extended Return Window

  • Hair growth can take time and results may vary by individual. We recommend following a daily protocol of 10-minute sessions for 16 weeks before evaluating your progress.
  • To allow for this longer lead time, we have extended our money-back guarantee to 16 weeks (120 days) for the Red Light Hat only.
  • If for any reason during that time period you are unhappy with the product, please contact us at help@higherdose.com to initiate the return process.

Accessories: Brushes, Bags, Inserts and Covers

  • We offer a 30-day return policy for unopened products only
  • If opened, only defective products will be accepted for exchange
  • We will provide you with a prepaid return label

    Restocking Fees

    • Some items we sell have a restocking fee if returned by a customer
      • Blanket Inserts, Mat Covers and Brushes: $15 per item
    • Purchases made in the same transaction with an at-home wellness technology product are not subject to restocking fees

      Process

      • To be eligible for a return you MUST first contact us at help@higherdose.com with your order information. Please do not send your purchase back without contacting us first, or your return/exchange will not be processed. 
      • To be eligible for an exchange, please contact us at help@higherdose.com with your order information and thorough details of what you are experiencing with the product. We will assist you with troubleshooting and, if necessary, replace the item entirely. Replacements may be subject to current stock availability.
      • Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, torn or missing major contents may be denied a return.

        Updated as of 11/1/2024