HOLIDAY 2021 FAQ (US/CANADA)

What shopping events will HigherDOSE have this season?

  • Please check our newsletters for details and discount codes!
  • Not signed up for exclusive offers? Sign up here.

What is the holiday gift return policy?

  • Our normal return policy will be extended until January 15, 2022 for unopened products only.
  • Opened and/or used products will not be eligible for return.
  • All other terms and conditions of the HigherDOSE Return Policy apply.

What is the shipping deadline to receive by Christmas?

  • United States:
    • Ground Shipping: December 12
    • 2-Day Shipping: December 20
  • Canada:
    • Ground Shipping: December 12
    • Express shipping to Canada is unavailable, as we are unable to control border delays at this time.

Does HigherDOSE offer gift cards?

  • Yes! Click here to send to your loved one!

What are the different ways that I can shop at HigherDOSE this season?

  • You can shop in person, virtually, or over the phone. You name it, we’ve got a way for you to shop it!
  • Visit HigherDOSE.com if you prefer a digital experience.
  • Call us at (917) 398-DOSE (3673) and our team can help with any questions and guide you through placing your order for delivery or pickup
  • Want to shop in-store? Visit us at HigherDOSE Williamsburg to see our full collection of products IRL
    • Weekdays 8:30AM - 7PM, Weekends 8:30AM - 5PM
    • Closed Thanksgiving day

Does HigherDOSE offer financing options?

  • Buy now, pay later! 12-month, 0% APR financing is available for many customers with Affirm
  • We also offer installment payment options through Shop Pay and Zip. See details at checkout.

What safety protocols does HigherDOSE have in place?

  • As has been the case throughout the pandemic and this holiday season, nothing is more important to us than the safety of our customers and employees.
  • Please see the HigherDOSE COVID-19 Health, Safety, and Cleanliness Protocols here.

What can I expect if I contact the HigherDOSE customer service team?

  • The HigherDOSE team is happy and readily available to assist with any and all questions regarding our products and services. Email us at help@higherdose.com and we will respond to emails within 24 hours, if not much sooner. We thank you for your business and patience!
  • For more frequently asked questions, visit our Help Center here.
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